Item Customizations

• Silhouettes require a clear side profile 
• Sketches and petite portraits can be front-facing or slightly angled 
• To ensure we can begin on time, photo submission is required within this window. For helpful examples, see our full Photo Instruction Guide.

Because each custom drop has a limited number of spots, orders without a photo submitted within 24 hours will be refunded in the form of shop credit to use during a future release.

Yes, for most custom pieces, we provide a digital proof within approximately 2 weeks of receiving your photo. This will be sent via Instagram or email, and once confirmed, we’ll proceed with printing or production. Please note that preview options and timing may vary by product and are detailed in each listing.

Turnaround times vary depending on the product: 

• Prints typically ship within 1 week of proof confirmation 
• Jewelry ship within 2–2.5 weeks 
• Specialty pieces such as Embroidery takes longer due to the nature of the piece.  
• Please refer to individual listings for exact timing as it should be included in each listing 

We create silhouettes and portraits of all ages, from brand-new babies to grandparents. The most recognizable features tend to show clearly around 3 months old and up, but we welcome you to send photos of younger little ones too. We’ll guide you if it might need adjusting.

Yes. some of our most heartfelt work includes pet silhouettes, ultrasounds, memorial fingerprint engravings, and pieces created to honor loved ones who’ve passed. These are handled with extra care and tenderness.

Capturing the right photo is one of the most important steps in creating a beautiful, detailed keepsake.  

We’ve created a helpful Photo Instruction Guide that walks you through: 

• How to capture a perfect side profile or portrait 
• Tips for lighting, posture, and angles 
• How to photograph newborns or busy toddlers 
• What to avoid and what helps us preserve those tiny, unique features  We strongly recommend reviewing this guide before submitting your photo. 

• Canada & USA: Typically arrives within 2–10 business days (tracked) 
• International: Timing varies based on destination and customs  Shipping timelines begin after the final proof has been approved and your piece has been created. 

Yes! We ship worldwide. Please note: 

• All taxes, duties, and customs fees are the responsibility of the customer 
• Once a package is in transit, we are not responsible for delivery delays, but we are happy to help you submit a claim if needed.

Please contact us within 48 hours of delivery if something arrives damaged or if your package is marked “Delivered” but cannot be located. We’ll do our best to help you resolve it.